Resolving Conflicts in the Workplace

http://kanvid.com/resolving-conflicts.htm

This is Lawrence Schwimmer's famous program, based on the premise that everyone benefits if people resolve conflicts in an open, upfront manner.
Schwimmer's six techniques are introduced, and explained: "I" versus "you" language, Anticipation, Self-interest, Meta-talk, Limit-setting, and Consequences
Some of these techniques we're familiar with - for example #1, saying "I think that.. ." versus simply stating "you are…" Other techniques among the six are probably new to viewers. Put together, these six techniques set the stage for effective communication. We then watch these six techniques in action, as they are used to resolve common workplace conflicts.
Using the techniques in this video, viewers will learn to:
-Set limits that build mutual respect.
-Use key words and phrases that establish a spirit of cooperation.
-Build win/win relationships.
-Minimize manipulation, harassment, and intimidation.
-Deal with non-performing co-workers.
-Resolve conflicting job assignments.

Guarantee: Viewers will learn techniques to turn workplace arguments into constructive discussions.